| 000 -LEADER |
|---|
| fixed length control field |
00845nam a22002657a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
1669 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
BD-DhEU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20120828110442.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
120828t2006 ii ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788131501603 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BD-DhEU |
| Transcribing agency |
BD-DhEU |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| Classification number |
658 |
| Item number |
MES 2006 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Metters, Richard |
| 9 (RLIN) |
4311 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service operations management / |
| Statement of responsibility, etc |
Richard Metters, Kathryn King-Metters, Madeleine Pullman and Steve Walton |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
370 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Name of Cataloguer |
|
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| General subdivision |
Management. |
| 9 (RLIN) |
4312 |
|
|---|
| Topical term or geographic name as entry element |
Customer services. |
| Form subdivision |
Case studies. |
| General subdivision |
Management. |
| 9 (RLIN) |
4313 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
King-Metters, Kathryn |
| 9 (RLIN) |
4314 |
|
|---|
| Personal name |
Walton, Steve |
| 9 (RLIN) |
4315 |
|
|---|
| Personal name |
Pullman, Madeleine |
| 9 (RLIN) |
4316 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
