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1. Essentials of CRM : a guide to customer relationship management / Bryan Bergeron.

by Bergeron, Bryan P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : Wiley, c2002Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: Eastern University Library [Call number: 658.8 BEE 2002] (2). Items available for reference: Eastern University Library [Call number: 658.8 BEE 2002] (1).
2. Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Phillip Van Hooser.

by Van Hooser, Phillip, 1957-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hoboken, N.J. : Wiley, c2005Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for reference: Eastern University Library [Call number: 658.812 HOW 2005] (1).
3. Customer relationship management essentials / John W. Gosney, Thomas P. Boehm.

by Gosney, John | Boehm, Thomas P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Roseville, Calif. : Prima Tech, c2000Availability: Items available for loan: Eastern University Library [Call number: 658.812 GOC 2000] (2). Items available for reference: Eastern University Library [Call number: 658.812 GOC 2000] (1).
4. 24 brand mantras : finding a place in the minds and hearts of consumers / Jagdeep Kapoor.

by Kapoor, Jagdeep, 1960-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi ; Thousand Oaks, Calif. : Response Books, 2001Other title: Twenty-four brand mantras.Availability: Items available for loan: Eastern University Library [Call number: 658.827 KAB 2001] (1). Items available for reference: Eastern University Library [Call number: 658.827 KAB 2001] (1).
5. Thriving under fire : turn difficult customers into business success / John Faisandier.

by Faisandier, John.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Zealand : Steele Roboerts, c2009Availability: Items available for reference: Eastern University Library [Call number: 658.45 FAT 2009] (1).

Last Updated on 25 March 2024
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