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Faisandier, John

Thriving under fire : turn difficult customers into business success / John Faisandier. - New Zealand : Steele Roboerts, c2009 - 149 p.: ill.; 23cm.

Includes index

Subjects--Topical Terms:
Customer relations.
Conflict management.

Dewey Class. No.: 658.45 / FAT 2009

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