| 000 -LEADER |
|---|
| fixed length control field |
00650nam a22002297a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
4989 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
BD-DhEU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170107134614.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170107b2009 bg ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
BD-DhEU |
| Transcribing agency |
BD-DhEU |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.45 |
| Item number |
FAT 2009 |
| Edition number |
23 |
| 100 10 - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Faisandier, John |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Thriving under fire : |
| Remainder of title |
turn difficult customers into business success / |
| Statement of responsibility, etc |
John Faisandier. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New Zealand : |
| Name of publisher, distributor, etc |
Steele Roboerts, |
| Date of publication, distribution, etc |
c2009 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
149 p.: |
| Other physical details |
ill.; |
| Dimensions |
23cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Name of Cataloguer |
|
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
|
|---|
| Topical term or geographic name as entry element |
Conflict management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |
